CONTACT US
Beauty Point Public OOSH
17 Medusa St, Mosman, NSW 2088
Opening Hours
Monday - Friday (Public Holidays closed)
BSC: 7:30am - 9am
ASC: 3:00pm - 6pm
Vacation Care: 7:30am - 6pm
Phone number
0418 609 993
Email
office@bppsoosh.org.au
Matias Emidi - Director
FEEDBACK
Please feel free to discuss with the Centre Director any issues you may have regarding your child in regards to our service. We recommend this course of action to be more beneficial and leads to a positive resolution being reached faster in most cases. You can refer to our Complaints Policy in the Parent Handbook and Policies and Procedures manual
Please contact the Centre Director directly in person or via phone 0418 609 993 in regards to any concerns or issues.
All concerns or complaints will be treated with utmost confidentiality.
If the issue is not handled to the
parent's satisfaction at this level they should discuss the matter with
the Management Committee President - Mandy Loxsom either by phone 0452 500 111 or in writing.
The Centre Director or Management Committee will inform the parent of what has been decided regarding this issue. Staff will also be informed of any relevant issues that they need to address or be made aware of.
If the issue is not resolved, contact:
NSW Department of Education
They regulate OOSH and childcare services in NSW.
How to complain:
- Phone: 1800 619 113
- Email: ececd@det.nsw.edu.au
- Online complaint/feedback via their Early Childhood Education section
They handle issues like:
- Safety or supervision concerns
- Staff behaviour
- Breaches of regulations
- Poor quality care
If there's risk to children's health, safety or wellbeing, contact them immediately (can be anonymous).
Serious or unresolved issues
If you're not satisfied after contacting the Department, you can escalate to:
-
NSW Ombudsman
- Handles complaints about government agencies or funded services
- Usually only after you've tried to resolve it first
Please be assured that any discussion will remain confidential.